We understand that your privacy is of the utmost importance and we are committed to ensuring that your privacy is protected. We have set out below how we use the personal information we collect about you and how you can specifically restrict how we use that information. You will also be able to see the procedures we have in place to safeguard your privacy.
HOW YOUR INFORMATION WILL BE COLLECTED AND USED
When you register to obtain legal documents, forms or guides we need to know various details about you. We may check some of the information that you provide to us against third party databases to confirm that it is accurate.
We will hold and process your personal information on our systems for the purposes of operating this service, administration, monitoring, statistical analysis, performance measurement, business development and marketing.
Any calls made to our legal team may be recorded for the purposes of our business management, training and security.
We will only contact you in connection with the service or to tell you about related services that we think may interest you. If you do not wish to receive these communications, please send an email message to firstname.lastname@example.org with “UNSUBSCRIBE” in the title.
Our use of your information is subject to your instructions, the Data Protection Act 1998 and our duty of confidentiality.When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called ‘cookies’.
These cookies cannot be used to identify you personally and are used to improve services for you through:
- Enabling a service to recognise your computer so you don’t have to give the same information during one task
- Recognising that you have already given a username and password so you don’t need to enter it for every web page requested
- Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast
You can learn more about cookies from AllAboutCookies.org
Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website’s features. Refer to your browser’s Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.
PROTECTING YOUR INFORMATION
The security of your personal information is very important to you and of course important to us. All personal information that you supply to us either in respect of yourself or other individuals in connection with the service will be treated in strictest confidence by us and will be held by us for the purpose of providing and administering our products and services only. Due to the nature of the service provided, this may involve the collection and processing of sensitive data (as defined in the Data Protection Act 1998) and by your use of our service, you will be giving your consent to such information being processed by us.
Although, we are professionally and legally obliged to keep your affairs strictly confidential, there may be circumstances where we are required by law to make a disclosure; e.g., where we know or suspect that a transaction may involve money laundering or terrorist financing.
External firms or organisations may conduct audit or quality checks on us, and disclosure of your information to these firms or organisations may be required in that context. These external firms or organisations are further required to maintain strict confidentiality in relation to your information.
The internet is not a secure medium. However, we take security issues very seriously and abide by strict internal standards. Our relevant security procedures are described in this policy.
We capture certain information such as your name, postal address, email address, telephone number and your credit/debit card number and expiry date (where applicable) or bank account details (where applicable) over a secure link using recognised industry standard techniques which encrypt the data while travelling over the internet. We do not send full credit/debit card details (where applicable) back to your screen, for fear of these being overlooked or compromised.
Firewalls are used to attempt to block unauthorised traffic to the servers and the actual servers are located in a secure location that can only be accessed by authorised personnel.
Our internal procedures cover the storage, access and disclosure of your information.
Please ensure that you keep your password confidential and remember to log out when not using the site to prevent unauthorised access.
Updating your details
If any of the information that you have provided to us changes, for example, if you change your email address, name or payment details (where applicable), please contact us by sending an email to email@example.com with CHANGE OF DETAILS in the title.
If you believe that we are holding inaccurate information about you, please contact firstname.lastname@example.org with INACCURATE DATA in the title and we will be happy to correct any errors.